Dedicated Philippines-based professionals for customer care, appointment coordination and lead follow-up. Free your Australian team to focus on growth, with clear responsibilities and predictable monthly pricing.
Founding packages from A$1,990/month + GST. Coverage, services and team availability are confirmed in writing. SupportGrowth is preparing for launch.
Illustrative stock photography — not our staff or facilities.
Choose dedicated customer care or specialist enquiry and quotation follow-up. Each proposal confirms the workflow, coverage, escalation process and responsibilities before work begins.
For businesses that need reliable coverage across customer conversations and routine service tasks.
For teams handling incoming leads, outstanding quotes and appointment-heavy workflows.
Prices are proposed founding offers, ex GST. They assume a 40-hour weekly staffed allocation, not unlimited or round-the-clock coverage. Software licences, calling charges, setup, holiday coverage, overtime and extra roles are to be confirmed in the written proposal if applicable.
Enter your own estimated monthly Australian employment cost and compare it with a proposed SupportGrowth package. Adjust the assumptions to suit your business.
Excludes GST and other potential extra costs of SupportGrowth delivery. Check the written scope and all-in costs before deciding.
Request a tailored cost comparison ↗These are examples of roles we propose to recruit and allocate based on each client's needs. Individual candidates, availability and experience are confirmed during onboarding.
Customer emails, live chat, booking queries and clear escalations.
Discuss this role ↗
Authorised lead responses, appointment coordination and CRM updates.
Discuss this role ↗
Inbox triage, data entry, routine admin and process tracking.
Discuss this role ↗Timely lead responses, calendar coordination, reminder workflows and accurate CRM notes within agreed contact permissions.
Discuss this role ↗All images are illustrative stock photographs, not SupportGrowth employees. Once confirmed and consented, genuine team profiles and qualifications can be added.
Tell us the type of work that's taking up too much time. We'll suggest the relevant package—not force every business into the same service.
This quick guide is indicative. The actual recommendation depends on your systems, volume, coverage and customer-contact requirements.
A structured way to handle customer conversations and routine support tasks.
Discuss this package ↗A managed arrangement should make life simpler, not add another layer of complexity. Each stage is defined before live customer work begins.
Agree the tasks, customer volumes, tools, working hours and situations that require escalation.
Document responsibilities, access permissions, onboarding materials and service expectations.
Prepare approved templates and procedures, test them and begin only when the scope is agreed.
Monitor service activity, flag exceptions and discuss improvements through agreed reporting.
We won't invent client logos, testimonials, awards or security accreditations. Instead, we set out the operating standards we propose to put into your agreement and ask you to judge us on delivery.
Your agreement identifies the assigned role, tasks, coverage and which issues stay with your local team.
Define activity, service outcomes and the weekly information you'll receive before onboarding.
Specify who to contact, how urgent cases are raised and what happens during absences.
Document permissions, confidentiality, retention and overseas access before live data is handled.
These are proposed service standards for the launch model, not evidence that SupportGrowth has already delivered them to clients. Ask for a written service schedule with your proposal.
As our first client engagements are completed, this section will publish permissioned customer stories with the initial challenge, agreed scope and measured outcomes. Until then, review the service standards and request a walkthrough of our proposed processes.
Request a workflow walkthrough ↗Proposed reporting framework — not historic results.
We plan to start with industries where enquiries, appointments and routine follow-up can be documented and delivered consistently.
Inbox management, order updates, customer questions and escalation of exceptions.
Customer CareBooking confirmations, customer reminders, rescheduling coordination and CRM records.
Care or Follow-UpApproved enquiry follow-up, quotation reminders, consultation booking and handovers.
Follow-Up ProA full-time offshore role is only useful when the work is organised, customers receive professional treatment and the business owner has visibility. Our offer focuses on those fundamentals.
Talk through your requirementsKnow which activities are included and which remain with your local team.
Use authorised workflows rather than creating unmanaged customer-data copies.
Agree how service quality will be reviewed and issues corrected.
Test a defined service need before deciding whether to increase the team's capacity.
Our proposed delivery model uses professionals based in the Philippines working to an agreed Australian business-hours schedule. The precise roster and coverage are confirmed before service begins.
No. It means one assigned 40-hour weekly staffed allocation. It does not include 24/7 coverage. Breaks, holidays, public holidays, absences and replacement coverage must be confirmed in the signed service schedule.
Customer Care is primarily designed for service conversations, email, chat and routine customer updates. Follow-Up Pro adds a structured focus on authorised enquiries, quotation follow-up, appointment coordination and CRM pipeline activity. Neither package guarantees a number of sales or leads.
Calling may be included when the workflow, software and contact permissions have been agreed. Australian marketing and privacy rules must be considered, especially for commercial messages and overseas access to personal data. We do not offer non-compliant cold-calling or messaging campaigns.
Before live work, the parties must agree which systems and records the support person may access, appropriate confidentiality and security controls, retention and deletion procedures, and any applicable cross-border privacy duties. No independent certification is claimed by this pre-launch website.
The advertised monthly prices are proposed launch prices. Setup costs, software licences, call charges, holidays, minimum term and cancellation notice must be disclosed in the final written proposal and agreement. We do not assume these are included unless confirmed.
A scoped paid pilot may be considered after we review your workflow and available capacity. The exact pilot fee and deliverables are quoted separately; there is no advertised free trial or guaranteed outcome.
A meeting with a proposed support professional can be arranged during recruitment or allocation when an appropriately qualified person is available. Identity, experience, working hours and role fit must be checked before engagement.
Coverage, notice requirements and responsibilities for replacement or handover are agreed in writing before commencement. Our standard published price should not be interpreted as an automatic promise of uninterrupted replacement coverage.
No. The cost calculator compares your own estimate with a proposed service price and is not a like-for-like quote or a guarantee of savings. Lead follow-up services do not guarantee appointments, conversions or revenue.
We will provide only references or testimonials from real customers who have consented to their use. Until verified client results are available, we can explain the proposed delivery workflow, reporting and onboarding arrangements.
We'll review your request and respond with the relevant package and a clear proposed service scope. You can also email hello@supportgrowth.com.au.
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